Privacy Policy
Last updated: 2026-02-06
1. Introduction
Baltvia UAB ("we," "us," or "our") is committed to protecting the privacy and personal data of our website visitors and customers. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website https://www.baltvia.com or interact with us through other communication channels.
We operate in compliance with the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
2. Data Controller
The data controller responsible for your personal data is:
- Baltvia UAB
- Address: Mainu str., Klaipeda 94101, Lithuania
- Email: lt@baltvia.com
3. What Personal Data We Collect
We may collect and process the following personal data about you:
- Full name
- Email address
- Phone number
- Company name
- Country
4. How We Collect Your Data
We collect personal data through the following channels:
- Contact forms on our website
- Live chat on our website
- Inbound emails sent directly to us
- Facebook messages sent to our official page
5. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
| Purpose | Legal Basis (GDPR) |
|---|---|
| Responding to your inquiries and providing quotes | Legitimate interests (Article 6(1)(f)) |
| Fulfilling orders and arranging delivery | Performance of a contract (Art. 6(1)(b)) |
| Optimizing the performance of our advertising campaigns | Legitimate interest (Art. 6(1)(f)) |
| Managing customer relationships | Legitimate interest (Art. 6(1)(f)) |
6. Sharing of Personal Data
We may share your personal data with the following categories of third parties:
- Branchside — our contact form provider, which stores lead information on our behalf and provides built-in conversion tracking to help optimize our advertising performance.
- Logistics companies — in the event you place an order, we share the shipping information necessary to deliver your products.
- Service providers — assist us in operating our business, such as IT service providers, marketing agencies, and logistics partners.
- Legal authorities — when required by law or to protect our legal rights.
We ensure that all third parties process your data in compliance with GDPR requirements.
7. International Data Transfers
Some of the third-party services we use may process your data outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal data.
8. Data Retention
We retain your personal data for the **duration of the business relationship**. Once the data is no longer necessary for the purposes for which it was collected, we will securely delete or anonymize it.
9. Cookies
For information about how we use cookies and tracking technologies on our website, please refer to our Cookies Policy.
10. Your Rights
As a data subject, you have the following rights under the GDPR:
- Right of access — You have the right to request a copy of the personal data we hold about you.
- Right to rectification — You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to erasure ("right to be forgotten") — You have the right to request that we delete your personal data.
- Right to restriction of processing — You have the right to request that we restrict the processing of your personal data under certain circumstances.
- Right to data portability — You have the right to request that we transfer your data to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
- Right to object — You have the right to object to the processing of your personal data where we rely on legitimate interest as our legal basis.
- Right to withdraw consent — Where processing is based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at: lt@baltvia.com
We will respond to your request within 30 days in accordance with GDPR requirements.
11. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
- Email: lt@baltvia.com
- Address: Mainu str., Klaipeda 94101, Lithuania